Exchange Policy





Please read our return and exchange policy below before purchasing for we do not offer money refund. All eligible exchanges must be request within 3 days of receipt of the item/items, NO EXCEPTION. NOTE: Returns without an authorization from Jenny’s Hairsense will incur a 50% unauthorized product return fee.

 

There is a 20% re-stocking fee for each eligible product. Also, we allow only ONE time exchange per item. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. To avoid this fee please follow the exchange guidelines below:



Eligibility for an exchange

 

    -  Eligible product(s): must be in perfect factory and in original condition (unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging. You must not destroy or lose any of the packaging.

    - Items not eligible for exchange: Item tried on or worn, chemical address, altered, styled, bad odor, Discontinued, Wholesale Orders, Clearance, Costume Wigs, Accessories, Care Products and Special Orders.  If product(s) have been worn, damaged, altered, show bad odor, or tags/packaging tampered with, product will be ineligible and deemed unauthorized.



How to Request an Exchange



Customer must notify us of the problem and desire to do an exchange. Requests for exchange must be made within 3 business days of receipt of product(s). Exchanges must be pre–authorized by Jenny’s HairSense with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will incur a 50% unauthorized product fee.



  • Email jenny@jennyshairsense.com and explain briefly your reason for your request for an exchange.

  • Please allow 2 business days to receive an email response with your RMA number.

  • Return your item(s) within 24 hours from the time you received your RMA number as follows:

-  Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.

-  Send package to: JS and Company, Inc. Exchange Department Katy, TX. The complete address will be provided to you via email. ,

-  The RMA number must be clearly marked on the outside of the shipping box.



Charges required to complete exchanges (shipping charges, restocking fee, etc.), are made on the credit card submitted in the original order. Store credit is issued for the remaining balance and can be used at any time.  Once Jenny’s HairSense



Store Credits

 

Upon receipt of the wig we will issue you a credit for the purchase price of your wig less aa 20% re-stocking fee. For example: if your wig cost $100.00 then your credit after the 20% restocking fee would be $80.00. This credit can then be used toward the purchase price of a new wig.



Store credit is valid for the purchase of any product(s) in Jenny’s HairSense. We do not issue any cash, check, or credit card refunds. To redeem store credit you must email us prior to your new wig purchase.



 



 



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